Customer Service

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Customer Service

Customer service is the act of taking care of the customer's needs by providing and delivering professional, helpful, high quality service and assistance before, during, and after the customer's requirements are met. This course will start by making it very clear exactly what we mean by customer service, and why it's so vital and then go into detail about some of the ways you can improve the customer service provided by your organisation.

Approved by CPD - Duration 75 mins* - £30.00

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TESTIMONIALS

London Formwork Ltd have been availing of the services of Competum for a period of aprox. 2 years. At anytime of asking for an endorsement of the company and the services provided; London Formwork Ltd are more than willing to provide our full endorsement. Since we have availed of the training services and the more advanced site management courses, as provided and organised via Competum, we have as a company; improved the training and overall knowledge and competence levels of our labour force. This has also been the case in regard to our own management team, in achieving the required NVQ accreditations levels and training. We are extremely grateful to Competum in the most excellent service and support they have provided to us, as a construction company and also; to our personnel. Mr. Keith Mc Groarty has made himself fully available and accessible at all times; in dealing with our training and accreditation requirements and requests. As a result of the support and excellent service provided, we have been able to meet the industry safety & training requirements and criteria; for our labour and management, as we continue to trade as a specialist formwork & insitu concrete - contracting company. Please feel free to contact me in regard to the support and professional service that Competum have provided. Your sincerely, Tony Gallagher Director/Commercial Manager.

Tony Gallagher
London FormWork, London

Competum provide quality training and they are a very credible service provider. They sort competent and experienced facilitators that are capable of sharing their knowledge in a manner that has the attendees interested throughout the course. The facilitators also presents the course in such a way that it is applicable to the work that is performed on site. This makes it easier for the attendees to apply what they have learnt on site. I would recommend Competum as they are able to provide training to suit your needs.

JP Ferreira, Lead Health and Safety Manager
Ballymore Group - Royal Wharf, London